Pedro Gustavo Torres

Pedro Gustavo Torres ~ Director of Software Engineering @ Talkdesk

– I’m an impact-driven person passionate about People, Technology, and Products.
– I’m a fan of Agile, Lean, DevOps and all the practices that enable organizations to deliver early value to their customers.
– I have 10+ years of experience creating and running engineering teams in blue chip companies and also in startups.
– I have a software developer background.

Unicorn on-call

June 29th • Main Stage • Premium Ticket

Come and meet the story behind a unicorn’s on-call program. Almost three years ago we didn’t have a structured program to support on-call engineers… and with the scaling of the engineering team, it was pretty clear that we needed something in place. We went from zero to have software engineers on-call and now we even have a 2.0 version of the program. Join me traveling through time and get a grasp about how it was to create an on-call program from scratch and the pitfalls that we faced.